Application monitoring

In this
section you will see the processing phase of your application, which can be
either arrived, waiting for additional information, completed or archived.

In addition,
you can see the applications and attachments that you have submitted through
Openetti (from 26 April 2018) as images. Paper applications are not displayed
in this service. Applications are displayed in the service for 12 months from
their arrival (but starting from 26 April 2018). 

If your
application is waiting for additional information but you cannot see the actual
request for additional information, you have logged into Openetti between the
time that the request for additional information was created and the time that
the letter was sent. 

Requests for
additional information are made by a postal or electronic letter. Postal
letters are also available in the electronic letters of the Openetti
Communications section after the letter is sent. If you have selected email
reminders in the Contact information tab of the ‘Personal information’ section
of Openetti, you will receive an email message that you have a letter in the
service. The message will be sent after the letter is sent to the email address
you entered in your contact information. The letter requesting additional
information is usually sent from the fund on the next business day after the
request for additional information was created. 

If you
select electronic letters in the Contact information tab of the ‘Personal
information’ section, you will only receive letters from the unemployment fund
in Openetti.

Your will
receive your earnings-related allowance decisions in Openetti. If a decision
has not been read within 7 days, the decision will be mailed to your
home. Decisions and letters on job alternation leave and the recovery of
payments will always be mailed to your home.

If your
application is waiting for additional information but you cannot see the actual
request for additional information in the service even on the next day, it may
be due to two reasons:

1. You have
submitted your application without attachments and indicated on the application
that you would send them separately. 

If you have
noted in your online application that you will send the application attachments
later either by post or separately using the ‘Send attachments’ function in
Openetti, your application will remain pending until you send the attachments.
A request for additional information has therefore not been made. Submit
the attachments that you have specified in your application.

2. Your
application is waiting for additional information that will not be requested
from you. 

The
processing of your application is waiting for additional information that we
have requested directly e.g. from another authority or your employer. This may
refer to, for example, information from the time of your membership in a
previous unemployment fund (if you have reported that you have previously been
a member of another unemployment fund on your application). We may also be
checking information on an attached document regarding your employment from
your employer.